Experience the Feeling of
Total Comfort & Peace of Mind

Our Team of HVAC & Plumbing Experts in Walla Walla

Providing Total Comfort Solutions for Your Home & Business

As our company name implies, our team of professional HVAC and plumbing experts at Total Comfort Solutions are committed to delivering the highest level of comfort and satisfaction. When we say we’re here to take care of your home or commercial space, we mean it. We know how important it is to have an optimally performing heating, cooling, and plumbing systems all day and all year round. You can trust that we will be there for you day or night or whenever you encounter a problem with your HVAC or plumbing. No matter what the size or scope of your needs, our team has the skills and equipment to tackle them all.

Feel the difference of our HVAC and plumbing services in Walla Walla when you call (509) 956-4764 for an appointment.

Terry Hall

Owner/Sales Manager

Terry HallTerry has lived in the Walla Walla Valley since 2005, moving first from Tri-Cities to Hermiston Oregon and then from Hermiston to Walla Wall. Terry got his start in HVAC from the crawlspace up, starting in the installations department, moving thru fabrications and into supervision. He enjoys cultivating relationships with customers and providing hands on superior customer service.

Terry’s unique perspective allows him to provide a wide variety of comfort solutions for his customers. Terry has been in the HVAC industry for over 25 years and currently holds NATE certifications and Oregon and Washington electrical licenses. Along with the many technical classes Terry has attended he has also attended numerous business and marketing classes.

Terry enjoys volunteering at the Walla Walla Catholic Schools, and coaching the softball team. He also enjoys spending time with his family and friends on the river, fishing or boating with tubes flying behind them.


Maureen Hall

Owner/Accounting Manager

Maureen HallMaureen has lived in the Walla Walla Valley since 2005. She started her HVAC career with Campbell & Bruce in 1990 and worked with them for 2 years. Terry and Maureen married in 1991 and worked with Eclipse Heating and Cooling from 2002 until June of 2008. They then started TCS in July of 2008.

Maureen has attended classes including Service Dispatch University, Quickbooks for HVAC, CPR First Aid, Basic Contractor Accounting and Excel.

Maureen and Terry have one son, four daughters and three granddaughters. She is very involved with DeSales & Assumption Catholic Schools. Maureen enjoys spending time with her family, reading, walking, scrapbooking, watching her girls play sports and performing arts.


Rachel Klone

Office/Service Manager

I Rachel Klonelove working at Total Comfort Solutions, we are a positive and happy family…..no really it is a great place to work.

I am currently remodeling my home so I go to work and then go home and go to work. I enjoy the clients at Total Comfort. It is refreshing, coming from the Seattle area, to have people be realistic and appreciative of our services. Hope to talk to you soon.

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Christine Owsley

CSR/Scheduler

Christine OwsleyI have worked in the CSR/Scheduling field most of my career and my experience is well aligned with the needs of Total Comfort Solutions. What I like about being a CSR/Scheduler is that I get to speak to many customers daily and build friendly relationships plus everyone TCS have been welcoming and friendly.

I really enjoy spending time with my family. I like to travel, see new places and try new things. I also really enjoy photography.


Mark Allen

Comfort Consultant

Mark Allen


Michael Fetty

HVAC Service Technician

Michael FettyI started out in the industry in trade school 26 years ago. Taking sheet metal classes in Boston and Las Vegas. The best part about my job is providing heating and cooling solutions for our customers. Every day is a new challenge and I get to meet great people. At home my wife and I and our three boys raise goats, chickens and we even have a donkey. I think Walla Walla is a great place to raise a family.


Chris McFetridge

HVAC Installations Supervisor

Chris McfetridgeI have been in the HVAC industry for a long time, over 30 years and I am learning still. I appreciate the opportunity that Total Comfort Solutions has provided me to supervise and coach the installations department. I enjoy trouble shooting systems and finding new ways to make people comfortable.

I am fortunate to have my grown children and grand children near me. We like to hunt and fish and just spend time together.


Chris Porterfield

HVAC Service Technician

Chris PorterfieldI have only been in the HVAC field for a short time. I attended HVAC school here in Walla Walla at the Community College. I was looking for a career that I could provide a good life for my family and also challenge myself.

I enjoy barbecuing, spending time outdoors and watching a good movie with my daughter.

I am very excited to begin my career with TCS.


Chris Hart

Total Comfort Solution Logo

I met Trent who was working for Total Comfort Solutions and he told me about a position that they had open. He told me they would train me and that I could make a decent income. I applied the rest is history.

I have been here just over a year and I really enjoy the people I work with and our customers. I like to go off roading and play in the outdoors with my wife of 20 years and our four children


Cameron Williams

HVAC Installer

Cameron WilliamsI moved here from Columbus, Georgia. It’s been a dream of mine to move to the Pacific Northwest. I am a very outdoors guy. Hiking, rock climbing, mountain biking, and camping tend to keep me busy in my “Down Time”

I have always enjoyed working with my hands. I wanted to learn a skill or trade that no one could ever take away from me. In HVAC every job is something new or different, I really like that. Installing units over the past 7 years I have seen technology change before my eyes, You are always learning something.


Trent Hetterley

HVAC Installer

Trent HetterleyI grew up in the Walla Walla Valley. I have been in the HVAC Industry for 10+ years and worked for TCS since 2005. I enjoy working for the customers and getting them the heating and cooling systems in their homes. The training I have attended includes: TOP Gun, Gastite, Rinnai, Air Flow, Product training and CPR First Aid.

In my spare time, I love any athletic activities. Traditional bowhunting is a passion and running is my addiction. I have two daughters that I love very much.


Lucas Crossman

Warehouse Manager

Mike CookI have lived in the Walla Walla area my whole life. I love working with my hands and having the ability to work on my own. Working with my hands keeps my mind active so I know I did not want to work in “Fast Food”. The opportunity here at TCS has been great; my father is a plumber, so I have been around plumbing my whole life. Plumbing and HVAC have a lot in common. My job is to make sure we have all the parts when we need them. I enjoy taking photos, over landing, and spending time with my close friends.


Stan Bly

Lead Plumber

Stan BlyI started in the auto repair industry and decided to do something different after a few years. I have been plumbing now for over 20 years and I really enjoy meeting new people. My family and I enjoy spending time outdoors hunting, boating and supporting my children in their sporting and trap shooting events. I am active in the Walla Walla County Fair and Rodeo. I look forward to meeting you all.


Trevor Crossman

Plumber

Trevor CrossmanI was encouraged by my friend’s parent to start my apprenticeship shortly after my high school graduation. I started in construction (plumbing and HVAC) in 1991. I became a journeyman plumber in 1996. I am not a desk type of guy. I want to be outside working with my hands. I pride myself in making sure things are done correctly and that I will not have to come back.

If I am not at an auction, in church, or visiting friends/family, generally I am working on my 1910 home. Occasionally I ride my motorcycle, go camping, hunt for elk and deer and go fishing.


Jeremy Millan

Comfort Consultant

Jeremy MillanI have been I the HVAC field for about 5 ½ years, I love making people smile, being able to work outside and be at different job locations throughout the day.

I spend most, if not all of my free time doing activities with my family such as hiking, camping, and kayaking. In the winter months we are really big on skiing and snowboarding.


Daniel Pennington

Service Technician

Daniel PenningtonDaniel moved to Walla Walla from Missouri in September of 2017. He has always been a mechanic, he grew up working on cars and household appliances. He was able to become a refrigeration mechanic in 2013 and enjoys that this industry has a lot to offer and that this job requires training. Daniel recently joined the Total Comfort Solutions team and we are glad to have him! When he is not tinkering, you can find Daniel in the outdoors.


Laura Warren

Accounting Assistant

Laura WarrenLaura is a part of our accounting department, and we are so thankful! Laura has done the accounting for a small business before, however, this is her first time working in this industry. She enjoys learning new things and working at TCS has allowed her to do just that. She claims that she is enjoying learning the behind the scenes operations for HVAC and Plumbing. She enjoys the family-like atmosphere we have here at Total Comfort Solutions. She has 15 years of experience with accounting and actually taught Latin for 15 years. She is an avid reader, enjoys games and puzzles, and loves classical languages. She and her daughter moved back to the area after spending a number of years on the East Coast and she is enjoying being back. We are excited to have Laura as apart of our team!


Jeffrey Holloway Jr.

Service Technician

Jeffrey Holway Jr.

I got into this industry because it’s aw way to be able to give back and service my home town that has provided me with the lifestyle and freedom I had as a kid growing up. On of the biggest things that attracted me to this industry is that it is always busy and in demand.

I was born and raised in Walla Walla. I like to be outside, golfing, fishing, camping and auto sports are some of my hobbies I enjoy a long with hanging out with my cat


Kim Carlson

Plumbing Dispatcher/Job Coordinator

Kim Carlson

Working with Customers is the thing I like best about my job. I like to think I can help make a difference. I was a dispatcher for another company for 8 years and I just happened to see the advertisement for a dispatcher for TCS and I applied. The rest as they say is history.

I have lived in Walla Walla for 9 years with my husband and our 11-year-old daughter. My most favorite activity is spending time with my family. Just as long as we’re together, it doesn’t matter what we do.


Anthony Wickham

Installations Technician

Anthony WickhamTotal Comfort Solutions is my first job in HVAC. I had worked in carpentry for 9 years and I was looking for a change, something new. I have enjoyed learning the sheet metal parts along with some of the more common items I knew from carpentry. I enjoy woodworking, playing and listening to music, walking with my dogs, disc golf, family time and watching football….GO HAWKS! I was born and raised in Walla Walla and my wife and I, along with our three boys, three dogs and three cats, plan to stay here.


Seth Bauer

Installations Technician

Seth BauerWhen I relocated the Walla Walla Valley, I was looking for an interesting, hands-on, challenging position, something people were always going to need and that would provide me with a career path. Total Comfort Solutions installations department is just that position. I had previously worked with commercial refrigeration, so it was a good fit. I like car projects, target practicing, spending time with family and friends, playing video games and camping.


Merced Berumen

Installations Technician

Jamie CoombsI am new to HVAC but I like that my efforts can make someone’s life easier and more comfortable. I studied at WWCC for two years and completed the electrical program there. I was curious how HVAC units operated. When I have free time, I like to go hiking and fishing. I also like to help my friends with their remodels. Hopefully, they will help me when I buy a home.


Cody Courson

Plumbing Apprentice

Jamie CoombsI guess you could say I am local; I was born and raised in Starbuck, WA. I started with this industry to find a stable and well-paying career. I wanted to be challenged to learn and grow and, above all, I would like to have a family one day. I enjoy working with the team at TCS and the free coffee in the breakroom. I spend a lot of time serving and attending Life Church, as God is the highest priority for me. I also have a great passion for weightlifting.


Santos (Ramon) Cortez

Service Technician

Santos (Ramon) Cortez I was encouraged by a friend to attend Perry Technical Institute in Yakima. My friend told me about all the many things a career in HVAC could provide for me. I feel fortunate to have meet Total Comfort at the Job Fair. I have been working in the service department and I enjoy the difficult challenge of diagnosing a system. It is very rewarding to finally find the problem. I enjoy rodeo, hunting, fishing, shed hunting and calving.


Justin Hickman

HVAC Installer

Justin HickmanJustin Hickman has been apart of the Total Comfort for a year now, but he has been in the industry for a couple of years. He decided to get into heating and air conditioning to find a workplace that a good combination of physical and mental exercises. He like that you to think and work through installs, no two installs are the exact same. He also is an avid bowler, like to play football and lift weights. He is from Walla Walla and is raising two boys. We’re glad Justin is apart of the team, he is an asset to the install department especially with all of the metal fabrication he is able to help with.


Michael Richards

Plumbing Apprentice

Michael RichardsMike Richards has been in the plumbing industry for over 5 years now and really enjoys the physical labor and interacting with members of our community. He enjoys that there is always something different and new. No two days are the same. In his spare time he spends time raising 3 boys with his wife here in Walla Walla. He also gets out to go snowboarding and longboarding. He looks forward to getting to help ya out if he can.


Emily Gunter

HVAC Dispatcher

Emily Gunter

I am new to HVAC but I have a background in customer service in the automotive and marine industries. I am confident my abilities will transfer over to be a good Dispatcher.

My husband and I and our three children love camping, traveling, hiking and exploring the beautiful Blue Mountains. I also am very involved with my kids in sports year round and 4-H


We Aim to Please!

Hear It from Our Customers
  • “Our experience with Total Comfort was superb! Michael was very pleasant and positive and professional.”

    Anonymous
  • “Corey has been my technician several times and is always on time, thorough, and considerate. ”

    Corey
  • “In all interactions they have been polite, personable, informative and reliable. ”

    Christopher
  • “Very knowledgeable and gave us all the information we needed to make an informed decision. ”

    Jeremy
  • “Fantastic service. Very nice, polite, and respectful of your property.”

    Rachel
  • “They made it easy, communicated well, coordinated the work very efficiently, and did a high quality install”

    Amy
  • “From the minute Pam answered the phone it has been a great experience. ”

    Mary
  • “Called and they were out to my house and had the repair done within the hour. ”

    Anonymous
  • “Jeremy was friendly, professional and helpful. We appreciate TCS and will recommend your company and service to others. ”

    Anonymous
  • “Very professional workers”

    Dan
  • “Aces in my book. You will not be disappointed. ”

    Rachel
  • “Their service man was quick to get to our home, and was able to diagnose a faulty sensor on our boiler.”

    Tim

Why Choose Us?

Providing Total Comfort
  • 5 Star Customer Service

    We remain hands-on with you from the beginning of your first phone call to the end of your after-service follow-up.

  • Offering Solutions

    Our team does the right thing by only suggesting what you need.

  • Budget Friendly

    We offer financing, specials, and rebates for registered new equipment.

  • Peace of Mind Guarantee

    We're always available, we'll leave it better than we found it, and your service is our priority.