Experience the Feeling of
Total Comfort & Peace of Mind

Our Worry-Free Process

We Make Your AC or Heating Replacement in Walla Walla Easy

Is it time for a new furnace or air conditioner? If you have been planning to replace your comfort systems for a while now, you might have already seen the overwhelming choices you have for a replacement unit. However, getting a new heating or cooling system should not be this difficult! Enlist the help of Total Comfort Solutions to make the process of air conditioner and furnace replacement as easy as 1-2-3! As your trusted HVAC experts, our family-owned company is dedicated to helping you achieve the comfortable home and commercial space you deserve. Since 2005, we have been helping countless customers like you find and install the right AC or furnace for their properties with our worry-free process. Allow us to do the same for you!

To get started, contact our office and schedule your AC or heating installation in Walla Walla right away.

Our Step-by-Step Installation Process

Scheduling of your site visit with our Comfort Consultant (email recommended)- At Total Comfort Solutions, we know your time is valuable. We will schedule with you at your convenience. We promise to be on time and to take only the time agreed upon.

Comfort Consultant consultation- Our Comfort Consultant will have several questions for you to help you determine what system is right for you. We believe in educating the customer on efficiencies, warranties, rebates, noise levels, etc. to help make the most informed decision possible.

Review of options and pricing- Lennox offers a wide variety of equipment selections and pricing. We will do our best to customize a system specific to your comfort, needs, and budget.

Selection of system- It’s just that easy. Now sit back and leave everything up to us!

Scheduling of installation date- We will schedule around your schedule; we can start early or late and even work on weekends if that’s what it takes.

Scheduling of subcontractors (if needed)- We work with a variety of subcontractors from electricians and roofers to crane operators. It is part of our commitment to you to schedule the subcontractors to ensure a timely completion of your project.

Introduction of installation team- Our Comfort Consultant will arrive with our installation team and review all aspects of your project including where to park and the names of your pets.

Installation- Our installation team is a finely tuned machine. The team will go to extremes to protect your property. We use drop cloths on all floors and furnishings.

Call to schedule startup, final walk thru and final inspection- Our worry-free process begins and ends with our installation coordinator. Your installation coordinator will communicate with you to facilitate our official startup, final inspection by City/County Inspector and a final walk thru by our Comfort Consultant.

Startup- One of our factory trained service technicians will inspect and calibrate your system to insure the system is operating to factory specifications and peak efficiencies.

Registering of equipment warranty (email address needed)- As a service to our customers, we will register your equipment for warranty with the manufacturer. The manufacturer will email you a copy for your records. The equipment registration will also trigger a second email from the manufacturer, asking you to write a review on the manufacturers' website.

Generate utility rebate paperwork (email address needed)- The utility paperwork for each rebate can be very confusing. At Total Comfort Solutions, we complete the rebate forms for you. Your Comfort Consultant will provide you with the forms for your signature. We even provide a second copy for your records. Additionally, we will keep a copy in your file in case of any developments in the processing of your rebate.

Completion of manufacturer rebate paperwork (email address needed)- From time to time, Lennox will offer factory rebates. We do that paperwork for you as well. We will collect the proper paperwork, complete the forms and file them online for you. Lennox will send you an email confirming the receipt of the paperwork. You would then receive a rebate in about four to six weeks. It is that easy.

Final billing (email Recommended)- The final billing will be generated with any change orders or credits at this time.

Inspection- Most jurisdictions require a permit for the work that we do. Not all jobs require a permit but should your project require a permit, there will be a final inspection. We will do the best we can to communicate with you about the time and day of the inspection but we do not have any real say in the matter. Whenever possible someone from Total Comfort will meet the inspector at your home.

Final walk thru- Quality is of the utmost importance to us. We will conduct a quality review of your installation upon completion. At that time, we will review the system operation with you, such as the operation of the thermostat and cleaning and/or changing of your filter. All manuals will be conveniently located in a document holder next to your furnace. We will provide a copy and explain our annual maintenance agreement that is available to you. This is also another worry-free process. Once you sign up, we call you to schedule twice a year so you don’t have to remember to call us to get on the schedule.

Extra Steps We Take to Ensure Peace of Mind

Total Comfort Solutions will also review all rebate paperwork with you and ask you to sign them to assure complete compliance. A copy will be provided for your records and we will keep a copy on file.

We will also review your product registration and warranty and provide you with a copy. You should have also received an email copy from Lennox if you provided us an email address. Additionally, we will review your final billing or complete your finance paperwork and ask for payment.

We will then discuss our referral process with you and provide you with a referral card.

We also appreciate any feedback/input from you about our workmanship, procedures, employees, and overall customer service.

If you’re ready to sit back and relax while we help you with your AC or heater installation in Walla Walla, give Total Comfort Solutions a call at (509) 956-4764.

We Aim to Please!

Hear It from Our Customers
  • “Very knowledgeable and gave us all the information we needed to make an informed decision. ”

    Jeremy
  • “Their service man was quick to get to our home, and was able to diagnose a faulty sensor on our boiler.”

    Tim
  • “Aces in my book. You will not be disappointed. ”

    Rachel
  • “Our experience with Total Comfort was superb! Michael was very pleasant and positive and professional.”

    Anonymous
  • “Called and they were out to my house and had the repair done within the hour. ”

    Anonymous
  • “Fantastic service. Very nice, polite, and respectful of your property.”

    Rachel
  • “Corey has been my technician several times and is always on time, thorough, and considerate. ”

    Corey
  • “In all interactions they have been polite, personable, informative and reliable. ”

    Christopher
  • “Jeremy was friendly, professional and helpful. We appreciate TCS and will recommend your company and service to others. ”

    Anonymous
  • “Very professional workers”

    Dan
  • “From the minute Pam answered the phone it has been a great experience. ”

    Mary
  • “They made it easy, communicated well, coordinated the work very efficiently, and did a high quality install”

    Amy

Why Choose Us?

Providing Total Comfort
  • 5 Star Customer Service

    We remain hands-on with you from the beginning of your first phone call to the end of your after-service follow-up.

  • Offering Solutions

    Our team does the right thing by only suggesting what you need.

  • Budget Friendly

    We offer financing, specials, and rebates for registered new equipment.

  • Peace of Mind Guarantee

    We're always available, we'll leave it better than we found it, and your service is our priority.