"Just recently had our final parts come in to complete the install of our mini split heating/cooling system. Mark Allen has been great from the beginning, he helped us figure out the most cost-effective heating for our home would be, was upfront about costs and warned us of future costs that may pop up (which wasn't a concern), has always been available to contact, and has gone above and beyond by making arrangements to get us temporary heat in our home during a product shortage. Installation was quick and easy, the installers were very friendly and accommodating according to some of our needs concerning our cats and dogs. After installation, the inspector even ordered a new fan for one of our outdoor units and replaced it promptly. This company truly knows how to take care of their customers."